What People Are Saying:
What Mr Thatch is saying
Thank you to all our wonderful customers for the lovely words… so appreciated and it was our absolute pleasure.
“Ross, Jacqui and the Mr Thatch Team”.
click reviews below to read in detail
click reviews below to read in detail
Hi, I would like to thank you for such excellent customer service. I would particularly like to thank Ross, he is professional, reliable and by far the tidiest tradesperson we have ever had here! I will be singing your company’s praises to everyone – thank you. Have a great day
Hi, Thankyou for your prompt service and kind mannerisim toward us as customers. It is so refeshing – a breath of fresh air in this day and age. keep up the good work. Kind regards
Hi, Thank you for the lovely job, our cabana roof looks so beautiful the boys did an excellent job.
Thank you. The guys were great and we are really happy with the outcome.
Hi, The guys are truly wonderful and bless them still slogging it out during the rain. Just gentlemen and that is rare these days. They were a pleasure. Cheers and thanks again. Wonderful to deal with a fabulous group of people.
Thanks Mr Thatch Team – We are really happy with the end result and your professionalism and helpfulness throughout.
Hi, Just wanted to say thanks for the great job the lads did on my Bali Hut yesterday, Great work, very efficient and professional. Cheers
Hi Guys, I just wanted to let you know how happy we are with our umbrellas! We’ve spent all weekend by our pool. I’ve already put fairy lights underneath so we can enjoy at night time too. We absolutely love them and have to say that Ross and Austin did a great job installing them and a great job cleaning up after themselves too
Hi Guys, We are very happy with the installation and it looks fantastic.
Ross was very helpful with the installation and my thanks for a great job done. He was patient and receptive when carrying out the installation.
Thank you for all the service, from initial quotation to installation, looks amazing!
We absolutely love our new Bali hut, it really is stunning and finishes off the garden perfectly, the furniture looks amazing on there. Alan did such a brilliant job of the decking too! I can’t wait for things to settle down s but so we can get out there and enjoy it! I can’t wait to spend loads of time out there and get friends round so I can show it off!!!
Hi Jacqui, Thank you so much for sorting out our building permit and taking care of our landscaping dramas as well! We are so happy with our gazebo and decking and are singing your praises to anyone who will care to listen! thank you for a wonderful product and amazing customer service!
We are really pleased with the finished product.It really makes a difference to the outdoor area.The whole operation was very professional.I would recommend your company very highly. We are just about to have a couple of G & Ts to christen it! Thank you!
We have enjoyed working with you and felt happy to purchase a quality product from a local company with such lovely customer service. The posts went into the ground today – our Bali hut is massive!! Can’t wait for the whole thing to come together. I will send you a photo when it is all done.
Hi guys Just a quick note to thank you for the great service I received when I bought some thatched roofing off you for my Gazebo. It’s refreshing to know there are still businesses around that put service before profit thanks again
Hi Jacqui, Thanks again for delivering the hut!! very professionally laid out in my garage and marked well! This certainly makes my life easier!” It has certainly been a pleasure to deal with you guys.
Hi Jacqui, just letting you know i have deposited the money in to the bank this morning I would like to thank you guys for a very professional job done by the guys and amazing clean up job as well, thanks again I will have no problems recommending Mr Thatch at all!!
At all times Mr Thatch has been highly responsive to provide design information and its construction team has provided cost effective quality work – on time and within budget. We have no hesitation in recommending their product and construction team.” Yours sincerely, M R Collett
Thank you for a job well done. Regards
Just a note to thank you for our beautiful African Gazebo which complements our pool and tropical landscaping. Recently, on a warm day we entertained guests there and found it much cooler than our colourbond patio roof. Our guests also enjoyed the aesthetic charm and beauty of the gazebo. Many thanks for your efficiency and care of our garden in the construction stages, Yours faithfully
We would like to thank you all for a fantastic job!!!! We couldn’t be happier … If only all tradesmen were like yours!!
Just wanted to thank you for all your help and kindness. Take care and I will raise my glass to you when our Bali Gazebo’s are all done. Kind regards
The gazebo looks great and we are really pleased with how it has come together. Kind regards
Thanking you and your staff for great service and very professional installation. Regards
Thank you. It looks fantastic.
The gazebo has come up great, thanks.
Hi Jacqui. The finished thatch on our gazebo looks just lovely, I am thrilled with it. Many thanks to Gary for such a good job.
Hi Jacqui. Thank you we are very happy with the job done.
Good morning Jacqui – wanted to let you know that we are very delighted with the gazebo. Thank you so much for all you have done all along the way to bring it to fruition. It has been a pleasure being in contact with you at every stage. Kindest Regards –
Thank you for your lovely message, Jacqui, and for all that you have attended to for us at each stage – it has been a total pleasure dealing with you. The gazebo looks great and in its new garden setting which is almost complete. We will think about the protectant spray and let you know at a later stage. Kind Regards-
Hi Jacqui and Ross, thanks for doing our bamboo screening. The guys did a great job. It looks amazing and we’re very happy with the result. Kind Regards –
Hi Jacqui, many thanks for the thatch work done around our pool and the finish is excellent and Ross’s design of the pump house is great – it blends into the garden well with the frangipani and geraniums all in bloom and matches the Bali Huts. I appreciate the work done by the boys – they were very careful and tidied up neatly. I would willingly recommend your company to other clients. Thanks again and keep smiling. Every time I am in the pool now I will be reminded of you, Ross and the boys. Kind Regards –
Thanks Jacqui, we love it too! Can’t thank the guys enough for the effort they put in. Cheers and thanks again –
Thank you so much for the beautiful Bali day bed – we love it! I can’t wait to get it all dressed with accessories J. We will highly recommend you! Absolutely fantastic service and stunning Bali bed. Thanks again
We had a wonderful and well organized experience with you and your team Jacqui. We will always cherish it every time we enjoy our drinks and party under the Bali hut. Thanks for everything. Have a great break and year ahead. 🙂
Hi Jacqui and Ross, We just want to say a HUGE thank you for the amazing job you have done. We are so thrilled with our little piece of Bali, it looks incredible! Jacqui, thank you for your excellent dealings with the council. Your calm and professional manner made us feel so at ease with the approval process. Ross, you and your team did an impeccable job with the installation. Incredible attention to detail and with such a big job, took it all in your stride. With all the dramas that come with installing a pool, it was such an amazing relief to deal with you and have everything run so smoothly. I will be highly recommending Mr Thatch (I know my friends and family will be asking!!). Kindest regards
Hi Guys, Love our Bali hut and fence 🙂
Hi Guys, We would like to thank you guys for a wonderful outcome and will fully recommend you to any one whom wants your products. The guys were pleasant and a pleasure to do business with and the overall service, delivery and installation was top notch. Once again thank you for your services and from Sue and I we wish you all a very merry Christmas and a happy new year. We look forward to further business with you in 2017.
Hi Jacqui & Ross, Thanks for all your help in getting the fencing application approved. We’re really pleased with the quality of the installation, and look forward to buying a Bali hut from you in the near future!
The fence looks good and we’re very happy with outcome. Elaine (my wife) says it was a pleasure to have such well mannered people doing the installation. It’s a rarity these days.
Hi Jacqui, Invoice paid in full today. Many thanks for your assistance. The gazebo looks a million bucks!!
Hi There Jacqui – Gary left about an hour ago, My old gazebo looks like a new young gazebo now. Tell Ross & Gary how pleased I am. Thanks a lot!
Thank you for all your help during the whole process, the hut looks great and we are extremely happy with it. It has been a real pleasure to deal with you, Thanks again
Have to say a big thank you to all concerned. They have been a pleasure to have here and have done a great job.
Hi, I have sent the remaining payment this morning to you. Very happy, looks great, the men that put it up were very nice, would defiantly recommend u guys. Thanks again one very happy customer…
Hi Jacqui, Thank you for the fabulous work on our hut.
Thanks so much for a great product and installation team- will be highly recommended to everyone! Cheers
Many thanks for the completion of my African Thatch order, much appreciated. It looks good, excellent job. I am also happy to be served as a reference for your business in the future, Keep well and take care
Hi Guys, The fellas did a great job today; the gazebo looks awesome. it really sets off the pool area. I can imagine many summer days under it with a cold beer. Thanks again to you and the guys for an easy, rewarding thatch installation! I will certainly recommend you guys to others.
Hi Jacqui, Thanks for all your help with my Bali hut project. Your service and product are both excellent and I wouldn’t hesitate to recommend Mr Thatch to my friends!!
Hi Jacqui, Thanks so much for all the great service!
Hi Jacqui, just a quick thanks for the supplies and info you gave. The notes worked a treat and the end job is surprisngly good! Already had 3 BBQ’s with friends so its working a treat, cheers again.
I refer to the work you did at the Aberdeen in Zone 3. The roof tiles have drawn a tremendous amount of comment and I am aware of at least three personal friends that have made enquiries to your office. The install was done in the time frame given and your staff did a very professional job which included a clean site when the work was completed. I am currently designing two new venues and we look forward to working with you again. Best wishes, John Boucaut
Thank you for going the extra mile, your care and concern with doing the job was absolutely fabulous. I hope this card is seen by future clients so that they will know that a great job will be done. If anyone wants absolute proof, give me 2 months and they are welcome to have a look. Thank you
We are all delighted with the end result and all looking forward to the summer coming so we can use it. Gary you did a great job on the thatching. Thank you all so much for a wonderful job. Yours sincerely
I would just like to thank your company for the job well done, it looks great and appreciate the good service. Regards
Thank you so much for a wonderful job done. I am delighted with it! It was a pleasure meeting you all – lovely bunch of people.
I am very happy with the thatching work done by Gary and your son. Your own assistance and inputs were instrumental in ending up with a fantastic end result. The finished product is worth its weight in gold during these hot days. If you want to use me as a referral I am happy to speak on your product and services. Many thanks and regards,
If ever there is a contractor I can trust, it’s Jacqui. I’ve seen her in action and am very pleased she will be there to do the bases when we’re ready. Thanks very much for a great job so far. We love it and the service has been excellent.
Hi Jacqui. Thanks for the great job on the thatching.
It was a pleasure to do business with you once again. We highly recommend you to all our friends. We certainly love it & spend a lot of time out there.
Just wanted to say thanks so much. We love it! All did a great job and will definitely recommend you to our friends.
Thank you for the install, it looks amazing!
Thanks Jacqui, great work, Thanks again we are SUPER impressed with everything.
Thank you Jacqui, I’m so happy with the bamboo. The install guys were fantastic also. Wishing you all a very Merry Christmas and a safe New Year.
Hi Jacqui, It was a pleasure doing business with you and Ross and please tell the boys they were great also. Kind Regards –
Hi Jacqui, our thanks – it looks absolutely fabulous!
Hi Jacqui, just wanted to say how pleased we were with the service we received. From start to finish it really was exceptional, and sadly that’s quite rare these days. Austin, particularly, is a real credit to you. Such a polite, helpful and friendly person. We couldn’t have been happier and will definitely recommend Mr Thatch in the future. Thanks again for all of your help, Jacqui, much appreciated. Kind Regards –
Thank you Jacqui, the fence looks fantastic. Very happy! Regards
Hi Guys, I have just made payment so you should receive it shortly. We are thrilled with the way it looks, even better than we expected. The guys did a great job. Thank you for a great service and product. All the best.
We are absolutely delighted with our Bali Hut and I know we will get much enjoyment out of it for years to come. Just need to save up for a spa now hehe 🙂 Just wanted to say a huge thank you to Mr Thatch, yourself and your team for making everything so easy and run smoothly. Ross and the 2 young men were such nice guys, very polite and a pleasure to have at my home. A credit to Mr Thatch and I am sure lots of my friends will be showing interest when they see it. Thanks again.
Hi, I am extremely happy with the repair that was done to my Bali hut, it looks great. I’m inspired to go and sit out there again – looked so bad before I just avoided it. The men that came were polite, friendly and did such a good job. They left my garden in a tidier state than when they arrived- so good not to have thatch blowing around everywhere. I will definitely recommend your company. Thank you.
Morning Mr Thatch Team. I just want to pass on my thanks for a great job all round. Ross and the boys who did the initial work are a credit to you, they were fun and professional at the same time. And Alan is just excellent, the finished job is faultless and you can tell he takes a lot of pride in his work. I have no hesitation in recommending you to our friends and family 🙂 Thanks again…..we now look forward to enjoying our little bit of Bali Paradise!!”
Hey it was easy singing Mr Thatch’s praises, my Bali Hut is absolutely beautiful!It’s been truly delightful dealing with you and your boys :): )Thank you for deducting those amounts, I shall arrange payment today.
Good Morning Jacqui, Love, love, love my Bali Hut, it’s divine, looks like it has been there forever, amazing!!!! The guys did a wonderful job, they worked so hard Jacqui and they were the sweetest loveliest guys!
Just writing to say a huge thank you to you and your team for everything around our Bali hut Your empathy, professionalism and customer service was outstanding Thank you once again
I would like to say thanks to Jacqui and the Mr Thatch team. My Bali Hut looks fantastic and service was amazing. My own piece of Bali in my own back yard
Our Hut looks beautiful, thank you so much! All the tradesmen that came to our house were lovely & their standard of work is top quality. Thanks again.
Hi guys, I absolutely love my new Bali hut thank you!! I went with the crown and glad I did.
Hi, Just wanted to say thank you for the hut, it looks fantastic! your installers did a great job. We are looking forward to relaxing in our spar this wknd 🙂
I would like to express my gratitude for the work that you and your team members have organised and carried out in producing our perfect Bali Hut! It’s magnificently gorgeous, my husband and I absolutely love it, so thank you!, I also wanted to say that it has been an absolute pleasure dealing with yourself and all of your staff, they were all very professional and polite. I wish you and your team all the best.
Our gazebo is fantastic, we love it and always highly recommend you as a company. Kindest regards.
Hi Jacqui, just to say LOVE IT! Thanks so much for your help.
Hi Jacqui, just a quick message. We are so happy with our Bali Thatch roof. The guys worked so quickly and did a great job. thank you again for such a quick response to our order. Thank you
Oh Jacqui we absolutely love our gazebo. Thank you so much, it looks amazing, we are so happy with it. Were having a gazebo party this weekend as we are so thrilled. The guys were great and did an excellent job.
Dear Jacqui, Gary & Ross, Just wanted to thank you very much for an outstanding job on our gazebo, it looks awesome! We have been so impressed dealing with you Jacqui, so professional, organised and a pleasure to deal with. You have kept us informed since day one and always available to answer any questions. Nathan and I would not hesitate to recommend your business to family and friends. The workmanship is really fantastic, we can’t wait to use it!!! All the very best to you all and thanks again.
We are very happy with the gazebo and were impressed by both the carpenters and Gary. Very courteous, arrived on time and cleaned up afterwards.
Thanks for a great job.
Many thanks for a fantastic job doing our Bali hut. We are thrilled with it! We will send you some pictures for your portfolio when the decking is finished…. some months off yet though. Yours sincerely
We absolutely LOVE our little piece of Bali and so do our friends, family and neighbours. Thank you.
We are very happy with the gazebo and will recommend to friends. Regards
Thank you for your kind words and professional communication during the process. Your help was much appreciated.
Thanks Jacqui, for all your help and assistance. I will not hesitate to recommend you to anyone requiring a very professional company for your supply and services. Regards,
Just wanted to say thanks so much for our African Gazebo. It looks amazing.
Just wanted to say a big thank you to you and Gary for your assistance. It looks fantastic and the shade as well as temperature difference is amazing!
Hi Jacqui. Our Gazebo was installed this morning, it looks fabulous.
We are very happy with the finished result. The boys who came to do our job did an amazing job forus, they worked very hard, were very polite and accommodating. They left our property clean and tidy when they finished, they are an asset to your business. Thank you, we would recommend your company to friends and family with no hesitation.
Hi Jacqui, this is fine, thank you very much. We are very impressed with the service and quality of your company and product. Regards –
Hi Ross, Thank you for organising the paint touch up of the thatching. Did mean to tell you that the man who did the thatching and painting is an extremely good worker, does a great job and so pleasant and obliging to deal with. Please pass that on to him, do not know his name.
Hi Jacqui, I am thrilled with the hut, it’s lovely. Thanks for all your help, you and the guys have been wonderful! Have a great weekend! Warm Regards –
Hi Jacqui, I just wanted to say a very big thank you for installing our thatch. We are very pleased with the final result. The customer service we have received from everyone has been outstanding and we would definitely recommend your company to anyone. We will write a great review over the weekend. The whole process from our initial meeting to the planning and finally the installation has been fantastic. We have been very impressed. Thanks again and have a nice weekend.
Thanks so much for all your prompt, excellent attention Jacqui and Ross and team. We love our ‘new’ Bali hut!! Trimming looks fabulous too. Warm Regards